Technology Help

chromebook, ipadChromebook or iPad
Passwords cannot be reset by the student.  For all password resets and Chromebook/iPad issues or damage, please have your student contact their teacher for resolution.
Chromebook issue:  Websites/Google Apps not loading
  1. Student needs to log out of Chromebook
  2. Click on the arrow next to their name and remove user.
  3. Add themselves back as a user.
If that does not fix it, make sure you are on the latest Chrome OS version:
  1. Click on the settings tray in the bottom-right corner of the screen.
  2. Enter the settings using the gear icon.
  3. Click on About Chrome OS on the bottom of the left column.
  4. Select the Check for updates option and apply all updates until there are no more to apply.
Chromebook issue:  Black screen
  1. Check if lights are 'on' on the side of the Chromebook
  2. If light is on, hold down the power button until the light goes off
  3. Wait approximately 10 seconds
  4. Restart system
  5. If no lights are on, student needs to plug in to charge
  6. If light is on when plugged in, Chromebook needs to charge
PowerSchool Login Issues
What is Google Classroom and How do I sign up?
If you are not receiving emails from the school, please do the following
  1. Check your Spam and Junk folders
  2. Search your email for [email protected] or
  3. If you are still unable to find school messages, you may have unsubscribed or blocked ParentSquare. Please contact the site secretary.